Wyoming Department of Transportation

Calling underway for WYDOT customer satisfaction survey

December 3, 2014

The Wyoming Survey and Analysis Center at the University of Wyoming has begun making telephone calls to Wyoming residents to complete a customer satisfaction survey for WYDOT.

The calls are being made on weekday evenings, Saturday afternoons and Sunday evenings. The survey includes up to 30 questions and takes less than 10 minutes to complete.

The goal is to get responses from a sample of approximately 900 Wyoming residents, and the calls will continue until that number is reached or until the end of December.

WYDOT contracts with UW to conduct the survey every two years to measure residents’ satisfaction with the department’s performance, and identify areas where improvement is needed.

WYDOT apologizes for any inconvenience the calls may cause, and thanks residents who choose to participate for providing the department with their valuable feedback.