WYDOT seeks input from the public

November 29, 2016

There’s still time for people to tell the Wyoming Department of Transportation how they feel the department is performing.

The Wyoming Survey and Analysis Center at the University of Wyoming is currently calling Wyoming residents, asking them to complete a customer satisfaction survey for WYDOT.

WYDOT wants to let the public know that the calls are legitimate and at no time will any personal information be asked or collected.

The calls are being made on weekday evenings, Saturday afternoons and Sunday evenings. The survey includes up to 30 questions and takes less than 10 minutes to complete.

The goal is to get responses from a sample of about 900 Wyoming residents, and the calls will continue until that number is reached or until the end of December.

WYDOT contracts with UW to conduct the survey every two years to measure residents’ satisfaction with the department’s performance, and identify areas where improvement is needed.

The questions will focus on topics such as highway construction, condition of state highways and interstates, rest areas, Aeronautics, Driver Services, Highway Patrol, Public Affairs and overall satisfaction with WYDOT.

The last time WYDOT did the survey was in 2014. Eighty percent of residents expressed overall satisfaction with the department’s stewardship of the state’s transportation system. Three percent said they were dissatisfied while 17 percent were neutral on that question.

The 2014 survey also found that 85 percent of people agreed the state’s highways and interstates usually permit travel with only minimal delays. More than 76 percent were satisfied with the smoothness of the ride on the interstates and highways near their homes.

And, of the 67 percent of respondents who had conducted business at a driver license office during the past two years, 90 percent said they were satisfied with the courtesy of the staff, and 78 percent said they were satisfied with the promptness of the service.

WYDOT apologizes for any inconvenience the calls may cause, and thanks residents who choose to participate for providing the department with their valuable feedback.